Return Policy for Eliorness

At Eliorness, we aim to ensure your satisfaction with every purchase. If you're not entirely pleased with your jewelry, we're here to help.

Returns

1. Eligibility:
   • Items must be returned within 30 days of purchase.
   • The product must be unworn, undamaged, and in its original packaging with all tags intact.
2. Initiating a Return:
   • Contact our customer service team at info@eliorness.com or phone number to request a return.
   • Provide your order number and a brief reason for the return.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the item received was defective or incorrect.
   • For your protection, we recommend using a trackable shipping service.
4. Refunds:
   • Once your return is received and inspected, we will notify you.
   • Refunds will be issued to the original payment method within X business days.
5. Exclusions:
   • Customized or personalized items are non-returnable unless there is a manufacturing defect.

Damaged or Defective Items

Contact us immediately upon receiving a damaged or defective item. We will work swiftly to rectify the issue.

Shipping

Shipping Zones

We currently ship to addresses within [list of countries or regions].

Shipping Times

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Time: Estimated delivery times vary based on your location and chosen shipping method.

Shipping Charges

Shipping costs will be calculated at checkout based on your location and the chosen shipping method.

Order Tracking

Once your order is shipped, a tracking number will be provided via email. You can track your package directly through our website or the carrier's site.

International Shipping

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Delivery Issues

If you encounter any delivery issues or delays, please contact us, and we will assist in resolving the matter.