Outside Israel: customs duties paid by the recipient
Terms of service
Terms and Conditions of Sale
Article 1 – Seller
The website eliorness.com is published by Eliorness, 10 Shoshana Damari Street, Centre Piano, Netanya, Israel. Contact: contact@eliorness.com · 054-563-2612.
Article 2 – Scope
These terms apply to every order placed on eliorness.com. By confirming an order, the customer declares that they have read and accepted them. The applicable version is the one online on the day of the order.
Article 3 – Products
Products are described and photographed with the greatest care. Slight differences in color or appearance may exist depending on the screen or due to handcrafted production, without engaging the seller's liability. Offers are valid while stocks last. If an item becomes unavailable after the order, the customer is informed and refunded without delay.
Article 4 – Prices
Prices are shown in shekels (₪), including all Israeli taxes. An indicative amount in other currencies may be displayed; only the amount in shekels is binding. Shipping costs are calculated at checkout, based on the weight of the cart and the destination country. For deliveries outside Israel, customs duties, local VAT and customs clearance fees are not included and are payable by the recipient (see the Shipping Policy). The price charged is the one displayed at the time of the order.
Article 5 – Orders
The order is final once payment has been confirmed. A confirmation email is sent to the customer. Eliorness may refuse or cancel an order in the event of a payment problem, an obvious pricing error or an existing dispute with the customer.
Article 6 – Payment
Payment is made online, by the methods offered at checkout. Payments are processed by secure providers: Eliorness never has access to bank card numbers.
Article 7 – Made-to-order and personalized items
Made-to-order or personalized items (made-to-order tallitot, paintings, engravings, personalized siddurim and books) go into production as soon as the order is confirmed. They can be neither cancelled nor returned, except in case of a defect.
Article 8 – Delivery
Preparation and delivery times are specified in the Shipping Policy. Delivery times are counted from the dispatch of the parcel and are indicative. The customer is responsible for the accuracy of the address provided.
Article 9 – Returns and refunds
Return conditions, exceptions and refund times are detailed in the Return Policy, which forms part of these terms.
Article 10 – Warranty and defective items
An item that is defective or damaged on delivery must be reported within 48 hours of receipt, with photos, to contact@eliorness.com. Eliorness will replace or refund it, including return shipping costs. Customers residing in the European Union retain in all cases the legal warranties provided by the law of their country.
Article 11 – Liability
Eliorness cannot be held liable for delays or incidents caused by the carrier, customs, force majeure or an address error by the customer.
Article 12 – Intellectual property
The texts, photos, logos and creations on the site are the property of Eliorness. Any reproduction without written permission is prohibited.
Article 13 – Personal data
Customer data is processed in accordance with the Privacy Policy.
Article 14 – Governing law and disputes
These terms are governed by Israeli law. In the event of a dispute, the customer is invited to first contact Eliorness in order to find an amicable solution. Failing that, the competent Israeli courts shall have jurisdiction. A consumer customer residing in the European Union retains the protection of the mandatory rules of their country of residence.
